F.A.Q.

Cooler Bag Returns and Deposit

How do I get my cooler bag deposit refunded?

Have questions about your cooler bag or ice packs?

CLICK HERE

NOTE: Not returning all cooler bags/ice bricks within 30 days from your most previous order will result in a forfeiture of your bag deposit and an additional charge of $25 for each additional bag/ice brick you have in your possession.

How do I return my cooler bag?

Have questions about your cooler bag or ice packs?

CLICK HERE

NOTE: Not returning all cooler bags/ice bricks within 30 days from your most previous order will result in a forfeiture of your bag deposit and an additional charge of $25 for each additional bag/ice brick you have in your possession.


Nutritional Information

What are the portion sizes?

We have three portion sizes available: Individual, Family and Mini. All portions are based off our Individual portion size.

An individual portion is a single serving. 6oz of protein (measured raw) and sides are either 3oz for veggies or 1/2 cup cooked for grains.
Large Protein and Large Sides are a 50% increase in weight or measurement.

Mini Portions are 1/2 of an Individual portion.

Family Portions are 5x’s an Individual portion.

What do you consider Paleo?

Our approach to the Paleo way of eating (after consulting with various Paleo eaters) is that there is no one cookie cutter “Paleo diet.” Paleo eating merely provides you with the framework upon which to build a solid nutritional plan. The foundation of Paleo eating is to eat whole foods and avoid processed foods. Next is to eliminate refined foods. This would include refined grains, whole grains, legumes, packaged snacks, dairy products, certain beverages and sweeteners that are not natural.

What do you use for Sweeteners in your recipes?

In order to make healthier options, we use minimal sweeteners which include: raw honey, pure maple syrup, whole fruits and fruit juice. We use chocolate that is at least 50% cocoa and is dairy free or cocoa powder in our chocolate desserts.

What is the Premium option? How does is compare to your Standard option?

Premium items include but are not limited to: Carolina, grass fed beef; local Carolina pastured pork; free range chicken, turkey and eggs; wild caught seafood. Premium items may also include additional specialty item. See specific menu items for description.

 


Reheating & Packaging Information

Are the containers BPA Free & Microwavable?

Yes! Our containers are BPA Free as well as reusable, microwavable, dishwasher safe and more!
containerbox

Can I freeze the meals?

Most of them, yes! Freeze by the date marked. Obviously some items are not meant to be frozen, such as salads, raw veggies, etc.

Have the meals been frozen?

No! The only exceptions to this are: uncooked specialty meats that are hard to come by and fish that will be served rare.

How do I know if I should eat the meal hot or cold?

This is up to you! We will offer suggestions or helpful hints for some items.

How do I reheat the meals?

We have a detailed re-heating section please:

CLICK HERE

How many days are the meals good for?

Our guidelines recommend 7 days, but we are all about FRESH! We put a day sticker on the meals so you know when they were prepared. (Obviously some meals are not meant to be frozen however…..ie. salads)

What do I do with the containers?

Please recycle or reuse them! Due to food safety regulations please do not return them with your cooler bags.


Meals & Ordering Information

What if I have food allergies?

We have designed our meal program to allow sorting for the 8 most common food allergies: gluten, dairy, soy, egg, peanut, tree nut, fish & shellfish. The system also allows you to sort by Vegetarian and Paleo. If you have additional allergies, feel free to contact us. We cannot cook specific to each individual allergy, but we may be able to direct you in your meal choices.

What if I have food dislikes?

Most ingredients (especially ingredients often disliked) are listed. If you have many dislikes or allergies, we suggest you order from the Basic Menu.

What if I want to only order occasionally?

No worries! There is no on going subscription. Order week by week or two weeks at a time…your choice!

When are the meals made?

The meals are made fresh the day prior to your delivery. Monday meals are prepared Sunday and Wednesday meals are prepared on Tuesday.

When is the cutoff/deadline for weekly orders?

The order deadline is Wednesday 2:00pm. If you place your order prior to Wednesday at 2:00pm you will receive your first delivery the following Monday. Any order placed after that will start delivery the Monday after the next. When you order you will be notified when your first delivery will be. This information will also be on your order confirmation.


Delivery Information

Can you deliver at a specific time?

No. We have set delivery time frames.

How do I return the cooler bag and ice packs?

Have questions about your cooler bag or ice packs?

CLICK HERE

NOTE: Not returning all cooler bags/ice bricks within 30 days from your most previous order will result in a forfeiture of your bag deposit and an additional charge of $25 for each additional bag/ice brick you have in your possession.

How does the bag deposit work?

Upon placing your first order, you will be charged a REFUNDABLE $35 bag deposit. Your deposit will show in your account until which time you decide you no longer wish to use the service. At this time, you can request your deposit to be refunded as long as all cooler bags & ice packs have been returned. Please keep in mind however that when your deposit is refunded, your account will be deleted. You can create a new account if you wish to use the service again in the future.

Want to request a Bag Deposit refund or a Bag Pick up? CLICK HERE

NOTE: Not returning all cooler bags/ice bricks within 30 days from your most previous order will result in a forfeiture of your bag deposit and an additional charge of $25 for each additional bag/ice brick you have in your possession.

 

I chose one of the FREE DROP locations. When should I pick up my Meal Bag?

If you choose the FREE DROP option you need to pick up your meals prior to Noon on the delivery day due to food safety regulations.

If food is being delivered to the same place, can a delivery charge be shared?

Yes, IF all meals are being ordered through one account. If multiple people are ordering from different accounts but delivery location is the same, please contact us to see if the number of people qualifies for a group ordering delivery discount.

What days do you deliver?

We deliver Monday and Wednesday. Please check the delivery zone map located in the DELIVERY INFO section of the website to see if you fall within our delivery area.

Holidays can change the delivery schedule to either a SINGLE delivery for that week or a Tuesday and Thursday delivery for that week. We always send out notifications of these changes.

What if I forget to leave my bag out?

No worries! If you have another delivery scheduled just leave it out prior to the next delivery. If you don’t have another delivery scheduled please CLICK HERE to schedule a one time pick up.

What if I live in a gated community or a secure apartment complex?

We will need a pass called in or the gate code for access. During the check out you will have an opportunity to enter your gate/access code.

What if my food is late or isn’t delivered?

Please contact us:

(843)991-5959
OR
CLICK HERE

What if the meals in my bag are not correct?

Please contact us

CLICK HERE

What time do you deliver?

ALL deliveries occur between 4:00am – 7:30am Monday & Wednesday.

Free Drop locations are delivered Monday and Wednesday MORNINGS by 7:30am.

Detailed delivery information can be found in the Delivery Information section

CLICK HERE

Where do you deliver?

Please check the website’s DELIVERY INFO section for current delivery area map.

Who do I contact for delivery issues?

Please contact us

CLICK HERE


Can multiple family members share the same account?

Yes, as long as the delivery location is the same. However, please note that all meal labels will show the name of whomever’s
account is being used.

Do you have a referral program?

Not at this time. However, we do offer incentives for large group orders in one delivery location. Please contact us for details.

How do I get my bag deposit back?

Have questions about your cooler bag or ice packs?

CLICK HERE

NOTE: Not returning all cooler bags/ice bricks within 30 days from your last order will result in a forfeiture of your bag deposit.

What are my payment options?

We accept all debit cards and major credit cards.

majorCC

Who do I contact with billing questions?

Please contact us

CLICK HERE

Have additional questions? Just email us
or check out the How It Works section.

 

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